Updated December 11, 2021
Your privacy is critically important to us. At Coywolf, we have several fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We do not sell personal information.
- We use privacy-first website analytics that is GDPR, CCPA, ePrivacy, and PECR compliant.
- We aim for full transparency on how we gather, use, and share your personal information.
Who we are and what this policy covers
We are publishing and media company.
- Our websites
- Our other products and services that are available on or through our websites; and
Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.
Information we collect
We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.
We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let's go over the information that we collect.
Information you provide to us
It's probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:
- Basic account information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a Coywolf App account to provide a name and email address.
- Transaction and billing information: If you buy something from us–a subscription to a coywolf.pro plan, for example–you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
- Communications with us: You may also provide us information when you respond to surveys, communicate with a support question, or post a question about your site in our public forums.
Information we collect automatically
We may also collect some information automatically:
- Log information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you access coywolf.app.
- Usage information: We may collect information about your usage of our Services. For example, we collect information about what happens when you use our Services (e.g., page views) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
- Location information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
- Web beacon: Email messages, such as newsletters, that are sent via our email service provider (like Campaign Monitor) use web beacons. A web beacon is an object (usually a transparent image) embedded in the email message, which unobtrusively (usually invisibly) allows checking that a recipient has accessed the content.
Information we collect from other sources
We may also get information about you from other sources. For example, if you connect your account to a social media service (like Twitter), we will receive information from that service (such as your username, basic profile information, and friends list) via the authorization procedures used by that service. The information we receive depends on which services you authorize and many options that are available.
How and why we use information
Purposes for using information
We use information about you as mentioned above and for the purposes listed below:
- To provide our Services–for example, to set up and maintain your account or charge you for any of our paid Services;
- To further develop and improve our Services–for example by adding new features that we think our users will enjoy;
- To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
- To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Coywolf and others, which may result in us declining a transaction or the use of our Services;
- To communicate with you, for example through an email, about offers and promotions offered by Coywolf and others we think will be of interest to you, solicit your feedback, or keep you up to date on Coywolf and our products; and
- To personalize your experience using our Services, provide content recommendations, target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time), and serve relevant advertisements.
Legal bases for collecting and using information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
(5) You have given us your consent–for example before we place certain cookies on your device and access and analyze them later on.
How we share information
We do not sell our users' private personal information.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers), and companies that make products available on our websites, who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them. Other vendors are listed in our more specific policies.
- Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request..
- To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Coywolf, third parties, or the public at large.
- With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so.
- Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you.
- Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
Information shared publicly
Information that you choose to make public is–you guessed it–disclosed publicly.
How long we keep information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on "How and why we use information"–and we are not legally required to continue to keep it.
For example, we keep the web server logs that record information about a visitor to one of Coywolf's websites, such as the visitor's IP address, browser type, and operating system, for a minimum of 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to Coywolf's websites and investigate issues if something goes wrong on one of our websites.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.
You have several choices available when it comes to information about you:
- Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services may not be accessible.
- Limit Access to Information On Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features.
- Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.
- Close Your Account: For Coywolf Services that have accounts, if you no longer want to use our Services, you can close your Coywolf account. Please keep in mind that we may continue to retain your information after closing your account, as described in "How long we keep information" above–for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the "GDPR"), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren't able to do that, or you would like to contact us about one of the other rights, scroll down to "How to Reach Us" to, well, find out how to reach us.
EU individuals also have the right to make a complaint to a government supervisory authority.
Coywolf LLC is a Tennessee company based in the United States, and is the controller for all of the processing activities across all of our Services worldwide.
2020 Fieldstone Pkwy, STE 900-122
Franklin, TN 37069.
How to reach us
Other Things You Should Know (Keep Reading!)
Ads and analytics services provided by others
Third party software
If you'd like to use third party plugins or other third party software, please keep in mind that when you interact with them you may provide information about yourself (or your site visitors) to those third parties. We don't own or control these third parties and they have their own rules about collection, use and sharing of information, which you should review.
That's it! Thanks for reading.
- Replaced coywolf.marketing with coywolf.pro.
- Added coywolf.app, coywolf.news, coywolf.reviews, coywolf.shop, and coywolf.blog.
- Added coywolf.com, coywolf.email, and mobilemeandering.com.
- December 11, 2021:
- Updated the fundamental principles to specify that Coywolf doesn't sell personal information and that Coywolf uses privacy-first website analytics that is GDPR, CCPA, ePrivacy, and PECR compliant.
- Added Web beacon to the "Information we collect automatically" section because the email service provider Coywolf uses, Campaign Monitor, uses a pixel tag on email messages.
- Removed mobilemeandering.com because the site is shutting down.