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Terms of Use

Updated August 8, 2026

This is a legally binding contract between you and Coywolf. Please read it carefully, as it contains important information, including limitations of our liability, a disclaimer of warranties, your agreement to indemnify us, and your acknowledgement that the Services are provided on a best‑effort basis with no guarantee of availability. Feedback on these terms can be sent to info@coywolf.llc.

1. Definitions

2. Accepting these terms

By using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization. We may make changes to these Terms; material changes will be communicated via the Site or by email. If you disagree with a change, you may delete your Account or request cancellation at info@coywolf.llc within ten (10) days of notice; otherwise, the revised Terms apply to your continued use.

3. Privacy policy

You agree to the Privacy Policy, which describes how we collect, use, and share information, the third‑party service providers (sub‑processors) we rely on, and, for Essential Support, the respective roles of Coywolf and Workspace Owners with respect to End User data.

4. Permitted users

The Services are designed for adults eighteen (18) years or older. You must have the legal capacity to form a binding contract. If personal information from anyone under eighteen is collected, it will be deleted promptly. Contact info@coywolf.llc if you suspect this has occurred.

4.1 Disposable and temporary email address domains

Registering Accounts with email addresses using disposable or temporary domains is not permitted. Coywolf blocks such registrations. Existing Accounts using these addresses may have their Accounts and data deleted without notice.

5. Accounts, credentials, and account configuration

5.1 Registration and accuracy. You agree to provide accurate, current, and complete information and to keep it up to date.

5.2 Security of credentials. You are responsible for safeguarding your credentials and for all activity under your Account, including the acts and omissions of your Agents, collaborators, and anyone you allow to access your Account. Some sign‑in methods are passwordless (for example, magic links, single sign‑on handoff, and passkeys); you are responsible for the security of the email inboxes, devices, identity providers, and host applications used with those methods. Notify us promptly of any unauthorized use.

5.3 Account identifiers, subdomains, and configuration. You do not own, and acquire no property, intellectual‑property, or other right in, any username, handle, organization slug, Workspace subdomain (including any {slug}.essential.support address), custom‑host configuration, ticket address, URL, or other identifier assigned to or selected for your Account. We may, at our sole discretion and at any time, assign, decline to assign, change, reassign, reclaim, suspend, disable, or reconfigure any such identifier or any Account setting, limit, feature, plan configuration, or resource allocation, including where we determine that an identifier infringes or may infringe a third party’s rights, is confusingly similar to our or another’s marks, is reserved, is misleading, is unlawful or objectionable, poses a security or operational risk, is inactive or unused, or for any other reason or no reason. Where practical, we will provide notice of a change, but we are not required to. This Section survives termination.

5.4 One Account per identity; no sharing. You may not use or attempt to use another person’s Account, and you may not share a single seat or Agent login among multiple individuals except as expressly permitted by your plan.

6. Subscriptions, fees, and billing

6.1 Plans. Certain Services are offered on free tiers and certain Services require a paid Subscription, which may be priced per Account, per Workspace, per Agent or seat, per usage, or otherwise. Current plans and prices are described on the Billing page in your account Settings and on the applicable Service’s marketing site.

6.2 Payment processor. Payments are processed by our third‑party payment processor (Stripe). By providing payment information, you authorize us and our processor to charge the applicable fees, taxes, and recurring charges to your payment method. We do not store full payment‑card numbers; that information is handled by the processor.

6.3 Automatic renewal. Paid Subscriptions renew automatically for successive periods (monthly or annual, as selected) until cancelled. You authorize recurring charges at the then‑current rate until you cancel. You may cancel future renewals at any time as described in Section 15.

6.4 Price changes. We may change fees and introduce new charges. We will provide advance notice of price changes affecting an existing Subscription, and changes take effect on your next renewal.

6.5 Taxes. Fees are exclusive of taxes. You are responsible for all applicable sales, use, value‑added, and similar taxes, other than taxes on our net income. Where required, applicable taxes are calculated and collected at checkout and upon each renewal, and you authorize those charges to your payment method.

6.6 Non‑payment; failed charges. If a charge fails or an Account becomes past due, we may suspend, downgrade, restrict features (including reducing available Agent seats), or terminate the Account and delete its data as described in these Terms.

6.7 Refunds. Except where required by applicable law, all fees are non‑refundable, and cancelling does not entitle you to a refund or credit for any partial or unused period. Any refunds or credits are provided at our sole discretion.

6.8 Free tiers, trials, and beta. Free tiers, trials, and beta or preview features are provided at our discretion and may be changed, limited, or discontinued at any time.

6.9 Chargebacks. Initiating a chargeback or payment dispute without first contacting us to resolve the issue may result in suspension or termination of your Account.

7. Your content and license

You retain ownership of Your Content. By posting, uploading, sharing, or submitting Your Content, you grant Coywolf a non‑exclusive, sub‑licensable, royalty‑free, worldwide license to host, store, reproduce, access, use, transmit, display, and process Your Content solely as needed to operate, provide, secure, maintain, and improve the Services, to enable the sharing, collaboration, AI‑assisted, email, and other features you use, and to comply with law. This license does not permit us to sell Your Content or to display it beyond the audiences you authorize, and it does not transfer copyright. The license ends when you delete the material or your Account, except to the extent (a) the content has been shared with or copied by others, (b) it remains in others’ documents or workspaces, or (c) residual copies persist in routine backups pending deletion in the ordinary course.

You are solely responsible for Your Content and for having the necessary rights and permissions to submit it. Content shared publicly or with collaborators may be copied, modified, and re‑shared by others, and Coywolf assumes no responsibility for such activity. Comments or content you contribute to others’ documents or workspaces may remain after your Account is deleted.

All Coywolf Content, and the selection, compilation, arrangement, presentation, and overall design of the Services, are copyrighted and protected by U.S. and international laws. Unauthorized use of Coywolf Content is prohibited.

coywolf.com, coywolf.social, coywolf.llc, coywolf.io, coywolf.domains, recollect.fyi, essential.support, wellbeing.io, Coywolf, Recollect, Essential Support, and the Coywolf, Recollect, and Essential Support logos are trademarks or registered trademarks of Coywolf, LLC in the United States and other countries. Trademark use requires express written permission.

8. Acceptable use

Coywolf provides information, productivity, and communication services. You agree not to:

You are responsible for your Account’s actions and communications, must comply with data‑transmission and anti‑spam laws, and must follow all applicable local, state, national, and international laws regarding privacy, data collection, and email. Violations may result in removal of offending material, reconfiguration, or Account limitation, suspension, or termination at Coywolf’s discretion.

8.1 User‑uploaded images and CSAM scanning

Images added by users to Recollect notes are stored and served from Cloudflare Images. Unlike encrypted note text, images on Cloudflare Images are not encrypted. All images undergo Cloudflare’s Child Sexual Abuse Material (CSAM) Scanning Tool. Matches trigger reports to the National Center for Missing and Exploited Children (NCMEC) CyberTipline, notification to Coywolf, and blocking of the image. Accounts with CSAM matches may be locked, reported to authorities, and subject to immediate termination.

8.2 User‑uploaded files and threat scanning

Files attached to Recollect notes, files attached to Essential Support tickets and stored in Essential Support (including in Cloudflare R2 storage), and files in other Coywolf Services are scanned for viruses and malware by Sieve Nexus using the ClamAV antivirus engine with regularly updated signatures. Scanning is provided on a best‑effort basis and does not guarantee that all threats will be detected. Files identified as threats are disabled or withheld: in Recollect and Essential Support, such files are blocked from download or serving, public links containing them are removed, and owners are notified. Disabled files remain disabled until removed. Coywolf reserves the right to disable or remove files identified as threats, and to lock, suspend, or terminate any Account used to upload, store, or distribute them.

9. Essential Support: Workspace Owners and End Users

This Section applies to Essential Support and controls over any conflicting general provision for that Service.

9.1 The Workspace Owner relationship. An Essential Support Workspace is operated by a Workspace Owner to provide support to its own End Users. The Workspace Owner is solely responsible for its Workspace, its Agents, its knowledge‑base and other content, its configuration, its communications with End Users, and the support it provides. Coywolf provides the platform only and is not a party to, and has no responsibility for, the relationship, communications, transactions, or disputes between a Workspace Owner and its Agents or End Users.

9.2 Roles regarding End User data (controller/processor). As between Coywolf and a Workspace Owner, the Workspace Owner is the controller (or business) of End User personal data submitted to or processed in its Workspace (including ticket content, messages, attachments, and customer profiles), and Coywolf acts as a processor (or service provider) that processes such data on the Workspace Owner’s documented instructions to provide the Services. The Workspace Owner is responsible for providing all required notices to, and obtaining all required consents and legal bases from, its End Users, and for responding to End User privacy requests. The processing of End User personal data is governed by our Essential Support Data Processing Addendum, which is incorporated by reference into these Terms and which you accept on a self‑serve basis, without signature or negotiation, when you create or operate a Workspace.

9.3 End Users. End Users interact with a Workspace through single sign‑on handoff from the Workspace Owner’s application, magic links, embeddable widgets, public forms, or inbound email. A person’s use of a Workspace is subject to the Workspace Owner’s own terms and privacy policy. Coywolf is not responsible for a Workspace Owner’s terms, privacy practices, or handling of End User data, and End Users should direct requests and complaints to the applicable Workspace Owner.

9.4 Owner responsibility and compliance. The Workspace Owner is responsible for using the Services in compliance with law, including privacy, consumer‑protection, anti‑spam (for example, CAN‑SPAM and similar laws applicable to email the Workspace Owner sends through the Services), telecommunications, and accessibility laws, and for the lawfulness of the content and instructions it and its End Users submit.

9.5 Custom domains and DNS. If a Workspace Owner connects a custom domain, the Workspace Owner represents that it holds the rights to that domain and is responsible for configuring and maintaining DNS records. Certificate issuance, domain verification, and routing depend on third parties (including Render and the Owner’s DNS and domain providers) and are provided on a best‑effort basis with no guarantee of availability or timing.

9.6 Bring‑your‑own credentials and keys. A Workspace Owner may supply its own third‑party credentials or API keys (for example, AI‑provider keys or storage keys). When it does, the Workspace Owner is responsible for those accounts and for compliance with the applicable third‑party terms, and that third party’s processing of data is governed by the third party’s terms rather than these Terms.

9.7 Suspension of a Workspace. In addition to our other rights, we may suspend, restrict, reconfigure, or terminate a Workspace, an Agent, or an End User’s access where we reasonably determine it is necessary to protect the Services, other users, or third parties, to comply with law, or to address non‑payment, security risk, or a violation of these Terms.

10. AI features and automated outputs

Certain features of the Services use artificial intelligence and machine‑learning models, including features that draft or send automated answers, classify or route tickets, generate summaries and suggested replies, translate content across languages, and retrieve knowledge‑base material. These features may be powered by third‑party AI providers (for example, Anthropic, OpenAI, and Google), or, for a Workspace that configures its own key, by the provider associated with that key.

You acknowledge and agree that AI‑generated outputs (including automated answers, classifications, summaries, suggested replies, and translations) may be inaccurate, incomplete, outdated, biased, or otherwise unsuitable; are provided on an “as is” basis without warranty; and do not constitute professional, legal, medical, financial, or other advice. You are responsible for reviewing AI outputs before relying on or sending them, and, in Essential Support, the Workspace Owner and its Agents are responsible for determining what is communicated to End Users. Translations are provided for convenience and may not be accurate. Coywolf does not warrant that AI features are error‑free and is not liable for any reliance on, or use of, AI outputs. AI providers act as sub‑processors as described in the Privacy Policy; where a Workspace supplies its own AI key, the associated provider’s terms govern that processing.

11. Third‑party services and dependencies

The Services rely on third‑party providers for hosting, storage, content delivery, security, email delivery and intake, payment processing, error monitoring, malware scanning, and AI, among others. These providers are described by category in the Privacy Policy. We are not responsible for the acts, omissions, availability, or performance of third‑party providers, networks, app stores, identity providers, host applications, or websites, or for third‑party content or links accessible through the Services (including bookmarks, shared links, and integrations). Your use of third‑party services is at your own risk and subject to their terms.

12. Service availability and changes

We will use commercially reasonable, best efforts to keep the Services available and operating, but we do not guarantee that the Services will be uninterrupted, available, timely, secure, or error‑free, and we provide no uptime commitment or service‑level guarantee unless expressly agreed in a separate written agreement signed by us. The Services may be unavailable or degraded due to maintenance, updates, upgrades, capacity limits, third‑party failures, security incidents, or events beyond our control. We may, at any time and at our discretion, modify, add, suspend, limit, or discontinue any part of the Services, any feature, or any usage limit. Features designated as beta, preview, or experimental are provided “as is” and may be changed or removed at any time.

13. Data, backups, and encryption

13.1 Best effort, no guarantee. We will use commercially reasonable, best efforts to protect and preserve Your Content, but we do not guarantee against loss, corruption, unavailability, or unauthorized access to or destruction of data, and you use the Services at your own risk in this respect.

13.2 Your responsibility to keep copies. You are responsible for maintaining your own independent backups and copies of Your Content. Recollect and Essential Support offer export tools; we encourage you to export important content regularly and before cancelling.

13.3 Encryption. Recollect note content is encrypted at rest on our servers; it is not end‑to‑end encrypted. Images and certain attachments are not encrypted, as described in Section 8.1. For Essential Support, per‑workspace signing secrets and provider keys are encrypted at rest; secrets and API keys may be displayed only once at creation, and you are responsible for storing them securely. Encryption reduces, but does not eliminate, risk, and we do not guarantee that data cannot be accessed, lost, or corrupted; your responsibility to keep your own copies under Section 13.2 applies regardless of encryption.

13.4 Deletion. As described in Section 15, cancelling and deleting an Account results in permanent deletion of its data. Residual copies in routine backups are purged in the ordinary course. We are not liable for any inability to recover deleted data.

14. Feedback

If you give us feedback, ideas, or suggestions about the Services, you grant us a perpetual, irrevocable, worldwide, royalty‑free, sub‑licensable license to use and incorporate them without restriction, obligation, attribution, or compensation to you.

15. Canceling your account; suspension and termination

15.1 Your cancellation. You may cancel and delete your Account at any time in the Services or by emailing info@coywolf.llc. Export documents and data before cancelling if desired. Upon cancellation, all data associated with the Account will be permanently deleted, subject to routine backup purge cycles, and cannot be recovered.

15.2 Our suspension and termination rights. We may, at our sole discretion, with or without notice, suspend, limit, reconfigure, or terminate all or part of your access to the Services, any Account, Workspace, subdomain, identifier, or content, including for suspected violation of these Terms, security or operational risk, legal or regulatory reasons, non‑payment, prolonged inactivity, or discontinuation of a Service. Where we can do so consistent with security and law, we will provide notice.

15.3 Effect of termination. Upon termination, your right to use the affected Services ceases, and we may delete associated data. Sections that by their nature should survive termination will survive, including Sections 1, 5.3, 6 (for accrued amounts), 7 (last two paragraphs), 8.1–8.2, 9.2, 10, 11, 13, 14, 16–23.

16. DMCA

Coywolf handles copyright infringement according to the Digital Millennium Copyright Act. Do not post content belonging to third parties unless you have legal rights to do so.

To report copyright infringement, send notice to the designated agent with: a physical or electronic signature of someone authorized by the copyright owner; identification of the copyrighted work claimed infringed (or a representative list if multiple works); identification of the allegedly infringing material with sufficient information for location; the notifying party’s contact information (name, address, phone, email); a statement of good‑faith belief that the use is unauthorized; and a statement under penalty of perjury that the information is accurate and that you are authorized to act on the owner’s behalf.

Upon notification, Coywolf will respond expeditiously to remove or disable access to the allegedly infringing material and notify the poster. For improper removal, send a written counter notification including: a physical or electronic signature; identification of the removed material and its previous location; a statement under penalty of perjury that removal resulted from mistake or misidentification; your name, address, telephone number, and consent to Federal District Court jurisdiction in your district (or where Coywolf may be found if outside the U.S.), plus acceptance of service of process; and a statement that you will accept service from the original reporter or their agent. Upon receiving a compliant counter notification, Coywolf will provide the original reporter a copy and inform them that the removed material may be replaced if no court order preventing infringement is received within ten (10) business days.

Designated Agent

Alexander J. Davie
104 Continental Place
Suite 320
Brentwood, TN 37027

dmca@coywolf.llc

17. Disclaimer of warranties

The Site and our Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, all warranties are disclaimed, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non‑infringement. We make no warranty that the Services will meet your requirements or be uninterrupted, timely, available, secure, accurate, or error‑free; that any content, AI output, translation, or result will be accurate or reliable; or that files, data, or communications will be free of loss or of viruses or harmful components. You obtain content and Services at your own risk. No advice or information, whether oral or written, obtained from us or through the Services creates any warranty not expressly stated here. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

18. Limitation of liability

To the fullest extent permitted by law, Coywolf and its officers, directors, members, employees, agents, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, or content, or for the cost of substitute goods or services, or for any unauthorized access to or alteration of data, arising out of or relating to the Services or these Terms, whether based in contract, tort, strict liability, or otherwise, and even if advised of the possibility of such damages.

To the fullest extent permitted by law, Coywolf’s total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of (a) the total amounts you paid to Coywolf for the applicable Service in the twelve (12) months before the event giving rise to the liability, or (b) one hundred U.S. dollars (US$100). These limitations apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

19. Indemnification

You agree to indemnify, defend, and hold harmless Coywolf and its officers, directors, employees, members, partners, agents, and suppliers from and against any claims, demands, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to: your use of the Services; Your Content; your violation of these Terms or of any law or third‑party right; and, if you are a Workspace Owner, your Workspace, your Agents, your communications with End Users, and any claim by an Agent or End User arising from your use of the Services. Coywolf may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate; this does not excuse your indemnity obligations.

20. Force majeure

Coywolf is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or utility failures, denial‑of‑service or other attacks, and failures or interruptions of third‑party providers, hosting, networks, or supply chains.

21. Right to modify or terminate the Services

Coywolf may alter, amend, modify, reconfigure, or terminate the Services or any functionality, feature, plan, or usage limit at its discretion. No guarantee exists that the Services or any portion will continue operating or remain available.

22. Governing law, dispute resolution, and time to bring claims

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 22.9.

22.1 Governing law. These Terms are governed by the laws of the State of Tennessee, without effect to its conflict‑of‑laws provisions, and, as to arbitration, by the Federal Arbitration Act.

22.2 Informal resolution first. Before starting an arbitration, you agree to contact us at info@coywolf.llc with a written description of the dispute and to give us sixty (60) days to resolve it informally. A good‑faith effort at informal resolution is a condition precedent to starting an arbitration.

22.3 Binding arbitration. Except for the claims described in Section 22.6, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules. The arbitration will be seated in Williamson County, Tennessee, and may, at your election, be conducted by telephone, by videoconference, or on the basis of written submissions where the rules allow. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court (not an arbitrator) decides whether the class‑action waiver in Section 22.5 is enforceable.

22.4 Jury‑trial waiver. To the fullest extent permitted by law, you and Coywolf waive any right to a jury trial in any proceeding arising out of or relating to these Terms or the Services.

22.5 Class‑action and representative‑action waiver. You and Coywolf agree to bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate or join the claims of more than one person and may not preside over any class or representative proceeding. If this Section 22.5 is found unenforceable, then the entirety of Section 22.3 (Binding arbitration) is null and void, and the dispute will proceed in court under Section 22.7.

22.6 Exceptions. Nothing in this Section requires arbitration of: (a) a claim that qualifies for small‑claims court, which may be brought in a small‑claims court located in Williamson County, Tennessee; or (b) a claim for injunctive or other equitable relief to stop actual or threatened infringement, misappropriation, or misuse of intellectual property or of the Services, which may be brought in court under Section 22.7.

22.7 Court proceedings. For any claim not subject to arbitration, or if the arbitration agreement is found not to apply, you and Coywolf submit to the exclusive jurisdiction of the state and federal courts located in Williamson County, Tennessee, and consent to personal jurisdiction there.

22.8 Coordinated or mass filings. If twenty‑five (25) or more similar arbitration demands are asserted against Coywolf by or with the assistance of the same or coordinated counsel, the demands will be administered in sequential batches of no more than fifty (50) at a time, with a small number of bellwether cases arbitrated first and the remaining demands stayed pending their outcome, in order to promote the efficient and cost‑effective resolution of such disputes.

22.9 Thirty‑day opt‑out. You may opt out of Sections 22.3 through 22.5 (arbitration, jury‑trial waiver, and class‑action waiver) by emailing info@coywolf.llc within thirty (30) days after you first accept these Terms, stating your name and that you opt out of arbitration. Opting out does not affect any other provision of these Terms, and the court‑venue provisions of Section 22.7 will instead apply to you.

22.10 Time to bring claims. Any claim must be filed within one (1) year after it arises, or it is forever barred.

23. General

These Terms, together with the Privacy Policy and any Data Processing Addendum or order that references these Terms, constitute the entire agreement between you and Coywolf and supersede all prior communications, agreements, and proposals. If a specific written agreement between you and Coywolf conflicts with these Terms, that agreement controls to the extent of the conflict; otherwise, in the event of a conflict, the order of precedence is: the Essential Support Data Processing Addendum (for personal‑data processing), these Terms, and then the Privacy Policy. If any provision is unenforceable, it will be severed and replaced with a provision reflecting the original intent, and the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver; waivers require a written instrument signed by Coywolf. No joint venture, partnership, employment, or agency relationship exists between you and Coywolf. You may not assign these Terms or your rights without our express written consent; we may assign them, including in connection with a merger, acquisition, or sale of assets. Headings are for convenience only. You consent to receive communications from us electronically, including notices, disclosures, and service messages, at the email associated with your Account or through the Services; transactional and service communications are not subject to marketing opt‑out.

Change log

  1. October 7, 2018: Terms of Service created and published.
  2. November 29, 2022: Designated Agent contact details updated.
  3. August 9, 2023: Added account deletion language; expanded trademark list to include coywolf.domains, coywolf.video, coywolf.help; updated account cancellation language.
  4. December 24, 2024: Added recollect.fyi and wellbeing.io to trademark section.
  5. January 25, 2025: Added account deletion instruction links; changed age requirement from thirteen to eighteen; added Section 7.1 on CSAM scanning.
  6. March 2, 2025: Added Section 4.1 on disposable/temporary email domain restrictions.
  7. July 26, 2026: Added Section 7.2 on file threat scanning via Sieve Nexus.
  8. July 31, 2026: Added Essential Support to Section 7.2.
  9. August 8, 2026: Comprehensive revision. Added definitions for Recollect, Essential Support, Workspaces, Workspace Owners, Agents, and End Users (Section 1); added accounts, credentials, and account/subdomain reconfiguration rights (Section 5); added subscriptions, fees, and billing (Section 6); expanded content license and acceptable use, including anti‑spam and anti‑circumvention (Sections 7–8); added Essential Support Workspace Owner/End User and controller/processor terms (Section 9); added AI features and automated‑output terms (Section 10); added third‑party dependencies (Section 11); added best‑effort service‑availability and no‑uptime‑guarantee terms (Section 12); added data, backups, and encryption‑risk terms (Section 13); added feedback license (Section 14); expanded suspension/termination and survival (Section 15); strengthened warranty disclaimer (Section 17); added a monetary liability cap (Section 18); expanded indemnification (Section 19); added force majeure (Section 20); added electronic‑communications consent and order of precedence (Section 23). Renumbered sections and moved CSAM/file‑scanning to Sections 8.1–8.2. Added Recollect, Essential Support, essential.support, and related logos to the trademark section and removed the coywolf.news, coywolf.pro, coywolf.reviews, coywolf.email, coywolf.blog, coywolf.app, coywolf.contact, coywolf.help, and coywolf.video domains from it. Replaced the court‑only dispute provision with binding individual arbitration, a jury‑trial waiver, and a class‑action waiver, with a sixty‑day informal‑resolution step, small‑claims and intellectual‑property carve‑outs, coordinated‑filing batching, and a thirty‑day opt‑out (Section 22).